Privacy Policy
At somystore. ca we care about our customers, and value and respect your right to privacy and to understanding of how and what information about you (“Personal Information”) is being collected and how it is being used. This Privacy Policy ("Privacy Policy") is our way of sharing how we collect your information, why we need it, and how we use it.
This Privacy Policy applies to your use of our website (“Site”) or when you share your information with our sales or service representatives (e.g. a customer service agent, design professional, or a sales associate) or send us a letter, email or chat.
Before submitting your personal information on our site or through our service, please review this Privacy Policy carefully.
Information We Collect and How We Use Your Information
There are three general categories of information we collect:
Information you provide to us
Information we automatically collect from your use of the Site
Information we collect from third parties
We use your information in several different ways. What we do with your information depends on when we collect it and what we collect.
Information you provide to us
Your name and contact details (such as your email address, mailing address, phone number, and password)
Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
Your financing information (such as social security number, date of birth, and income)
Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)
Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)
How we use information you provide to us and why we need it:
Account registration: we need your name and contact information to create your account online. This information is necessary to properly service and fulfil your order(s) and perform certain functions on the Site.
Accept payments, fulfill orders, provide refunds: we use your name, shipping and billing information to fulfill our obligations with you and deliver your order, process payments for your order and comply with applicable law.
Financing applications with our financing partners: we gather your financial information on behalf of our financing partners and send that information to them in order to facilitate financing of your purchase of our products.
Communication about your account: we use your name and contact information to deliver important account information, order / shipping confirmations, and other notices about your account, our Site or the terms, conditions and policies that apply to them.
Marketing and advertising communication: we may use your name and contact information to deliver marketing and personalized advertising messages, or to administer referral programs, rewards, sweepstakes, contests, surveys or other promotional content.
Provide improved user experience: we use your contact and profile information, your communication with us and your historical order information to improve and optimize the Site and personalize and customize your experience with us and our Site.
Analytics, training and quality assurance: we may use your information for analyzing and improving our services, training our staff, and for other performance related functions.
Information we automatically collect from your use of the Site
Order history and saved items (such as what you bought and what you've placed in your shopping cart or saved)
Log data and device information (such as details about how you've used the Site, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and search/page/product views or clicks)
Geo-location information (such as IP address, browser information or mobile GPS information)
Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers; to learn more about these technologies and how you can control them, see Our Cookie Policy)
How we use information we automatically collect and why we need it:
To provide customer service and post-order functions: we use your order history to fulfill and deliver on our contract with you, process returns and/or cancellations if needed, and to generally provide a great shopping and customer experience.
To analyze and improve user experience: we log and analyze automatically collected information as key performance indicators of our service and our Site.
To offer a secure shopping environment: we use automatically collected information to comply with applicable regulations and laws and to ensure proper measures are in place for safe and secure shopping experience.
Analytics, training and quality assurance: we may use automatically collected information for analyzing and improving our services and Site experienc